Refund Policy

Last updated: 1 March 2026 | Softwaller Technologies Private Limited

1. Overview

Softwaller Technologies Private Limited ("Softwaller") provides custom software development services on a project basis. As our services involve significant investment of skilled time and resources that cannot be "returned" in the way physical goods can, our refund policy is structured around project milestones and deliverables.

2. Advance Payment

The advance payment (typically 30–50% of total project value) is non-refundable once project work has commenced. This covers: initial discovery and analysis, architecture planning, project setup, and resource allocation. If a project is cancelled by the client before any work commences (within 48 hours of payment), a full refund of the advance will be issued within 7 working days.

3. Milestone-Based Payments

Payments made upon milestone delivery are non-refundable once the milestone has been accepted and signed off by the client. If a client disputes a milestone delivery, they must raise the dispute in writing within 7 working days of delivery. Softwaller will address genuine defects within the warranty period at no additional charge.

4. Project Cancellation by Client

If the client cancels the project after commencement: (a) all payments made for completed and delivered milestones are non-refundable; (b) work in progress will be charged on a pro-rata basis calculated on the agreed project rate; (c) any unused advance above the pro-rata charges will be refunded within 15 working days of written cancellation notice.

5. Project Cancellation by Softwaller

In the unlikely event that Softwaller is unable to complete an engaged project due to unforeseen circumstances on our part: (a) all payments for undelivered milestones will be refunded in full; (b) all work completed to date will be delivered to the client; (c) refunds will be processed within 15 working days.

6. Warranty Period Defects

All delivered software carries a 90-day warranty post-delivery. During this period, defects that cause the software to not conform to agreed specifications will be rectified at no charge. This does not cover: changes in requirements, third-party service failures, server/hosting issues not managed by Softwaller, or user error.

7. Annual Maintenance Contract (AMC)

AMC fees paid in advance are non-refundable. If a client wishes to terminate an AMC, services will continue until the end of the paid period. No pro-rata refunds are issued for early AMC termination.

8. Refund Process

Eligible refunds will be processed via the original payment method (NEFT/RTGS/UPI) within the timelines specified above. GST paid on the original invoice cannot be refunded directly — a proper credit note will be issued for GST reconciliation purposes as per applicable GST rules.

9. Contact for Refund Requests

To initiate a refund request, write to info@softwaller.com with your project details, invoice number, and reason for refund. Our accounts team will respond within 2 working days.