Custom Helpdesk with Multi-Channel Ticket Management
Email, WhatsApp Business, calls, and web forms in one queue — with SLA tracking, knowledge base, and CSAT analytics. Built for Indian SME support teams. Live in 6–8 weeks.
Streamline Your Support Operations
12 modules to manage customer tickets, track SLAs, and deliver world-class support.
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01
Ticket System
Create and manage tickets via email, web form, WhatsApp, or phone with a unified inbox for all channels.
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02
SLA Tracking
Define response and resolution SLAs with automated escalation alerts when deadlines are approaching.
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03
Auto Assignment
Round-robin or skill-based ticket assignment to distribute workload evenly across your support team.
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04
Knowledge Base
Searchable help articles and FAQs for customer self-service, reducing ticket volume and wait times.
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05
CSAT Surveys
Customer satisfaction surveys sent automatically after ticket resolution to measure service quality.
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06
Escalation Rules
Auto-escalate overdue or high-priority tickets to supervisors with configurable escalation paths.
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07
Multi-Channel
Unified inbox for email, WhatsApp, web, and phone tickets so no customer query falls through the cracks.
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08
Canned Responses
Pre-written replies for common queries to save time and ensure consistent, professional responses.
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09
Ticket Prioritization
Auto-prioritize tickets based on customer tier, issue type, and SLA urgency for smarter triage.
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10
Internal Notes
Private team notes on tickets for internal collaboration without exposing comments to customers.
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11
Reporting & Analytics
Response time, resolution time, and agent performance metrics to identify bottlenecks and improve.
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12
Parent-Child Tickets
Link related tickets together and track them as a group for complex issues that span multiple requests.
Why Choose Softwaller
We build software that works as hard as you do. Here's what sets us apart.
Built for Your Workflow
Custom-designed to match how your team actually works.
Scale as You Grow
Architecture designed to handle 500+ concurrent users.
Mobile Ready
Access from any device, anywhere, anytime.
Integration Ready
Connect with Tally, WhatsApp, payment gateways, and more.
Ongoing Support
3 months free support + AMC options after go-live.
Data Security
Role-based access, encryption, and audit trails.
Ready to Get Started?
Tell us about your project and get a free consultation with our team. No commitments, no pressure.
Book a Free ConsultationFrequently Asked Questions
Common questions buyers ask before choosing this software.